Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Orders are delivered within 6-9 business days. Please allow 1-3 business days for processing before shipment.

Is shipping free?

Yes! We offer free shipping on all orders, no minimum required.

Can I track my order?

Yes. Once your order ships, you'll receive an email with a tracking number.

Do you ship internationally?

Yes, we ship to many countries worldwide. Delivery times may vary for international orders.

Products

Will the Galaxy Projector look like the photos/videos?

Yes! Our projector uses physical HD film slides and a precision focusing lens, giving you sharp, realistic star projections. Once you adjust the focus ring, the result is crisp and beautiful.

What's included in the box?

Each order includes: the HD Galaxy Projector, 10 precision film disks, and a USB-C cable.

How do I set it up?

It's plug-and-play. Insert a film disk, plug in via USB-C, power on, and rotate the focus ring until clear. Takes less than a minute.

Returns & Refunds

What is your return policy?

We offer a 30-day money-back guarantee. If you're not satisfied, email us and we'll arrange a return and full refund.

What if my item arrives damaged?

Contact us within 7 days of delivery at support@warmskies.com and we'll send a replacement or issue a full refund.

Contact

How do I reach customer support?

Email us at support@warmskies.com. We respond within 24 hours.